Auto Glass FAQs

We provide a wide range of auto glass services, including windshield repair and replacement, side window replacement, rear window replacement, and more! To view all of our auto glass services, click here.

Yes, we offer mobile auto glass services in the Charlotte, NC area. Our team can come to your home, workplace, or other convenient location to repair your auto glass. Click here to view our mobile auto glass service areas.

In most cases, our technicians will install your new windshield within 2 hours of your scheduled appointment. If your vehicle is equipped with ADAS (Advanced Driver Assistance Systems), calibration is necessary after a windshield replacement, which adds to the overall time. 

We offer auto glass repair and replacement services for any personal car, commercial vehicle, semi-truck, or RV. 

Yes, we work with all insurance companies and will assist you throughout the claims process to get your windshield replaced hassle-free. To learn more about insurance claims assistance, click here.

If your windshield has a chip smaller than a quarter or a crack shorter than a dollar bill, it may be repairable. However, if the damage is extensive, deep, located in the driver’s line of sight, or near the edges of the windshield, a replacement is usually recommended for your safety. Want to learn whether a chip in your windshield can be repaired? Click here.

If you notice a chip or crack in your windshield, it's important to have it repaired as soon as possible. Small chips and cracks can spread quickly, potentially leading to the need for a full replacement. Our technicians will inspect your windshield and let you know whether it can be safely repaired or needs a full replacement. To learn more about our windshield repair services, click here.

Yes! We stand behind the quality of our work and offer a warranty against defects or leaks for as long as you own your vehicle. Click here to learn more about our lifetime warranty.

Advanced Driver Assistance Systems (ADAS), which include features like lane assist and automatic braking, rely on sensors in your windshield. After a windshield replacement, it's necessary to recalibrate these sensors to ensure your safety features function properly. Want to learn more about how ADAS keeps you safe on the road? Click here.

Yes, our technicians at Auto Glass Experts are AGSC, DuPont, Sika, and Autel Calibration certified. The Auto Glass Safety Council (AGSC) is an organization that sets safety standards for the auto glass industry. Our team is highly trained and certified to ensure we meet the highest safety standards when repairing or replacing your auto glass. 

Our technicians are DuPont certified, meaning we use advanced adhesives and bonding techniques to provide tightly sealed, long-lasting windshield installations. We’re also Sika certified, which means we use the highest-quality sealants and materials to help maintain your vehicle’s structural integrity and safety.

In addition, we’re Autel Calibration certified, ensuring our technicians are fully trained and equipped with the latest technology to accurately recalibrate your ADAS (Advanced Driver Assistance Systems) after a windshield replacement. This ensures that safety features like lane departure warnings and collision avoidance continue to work as intended.

Want to view Auto Glass Experts’ AGSC profile? Click here.

No, while insurance companies may suggest preferred companies or guide customers to specific auto glass providers, the choice is ultimately yours. Recently, in North Carolina, the Insurance Commissioner warned the public about “insurer steering,” an approach where insurers attempt to direct customers toward certain service providers. This can limit your options, potentially lead to unexpected costs, and compromise service quality.

Ultimately, you have the right to choose the auto glass service that best meets your needs. Before selecting an auto glass service, be sure to do your research, confirm with your insurer that the shop is in their network, and verify that the company employs certified technicians. 

Following these steps ensures quality workmanship and gives you peace of mind that your auto glass is repaired safely the first time. At Auto Glass Experts, we’re proud to hold a Select Preferred rating with insurance companies, and we back all our work with a nationwide lifetime warranty—giving you confidence that your vehicle will be in good hands long after the job is done.

Want to learn more about how to choose the right auto glass service for you? Click here to read our latest blog!