Certified Customer Service Representative (CSR)
Reliable Auto Glass Services Across the Carolinas
Financing Available
Committed to Your Safety and Service Satisfaction
At Auto Glass Experts, we believe that excellent customer service is just as important as quality workmanship. From your first call to the moment your vehicle is back on the road with professionally installed auto glass, we’re committed to making every step a positive experience.
We are proud to announce that Auto Glass Experts owner, Zuhair Madanat, became the first person to complete the newly launched Customer Service Representative (CSR) certification offered by the Auto Glass Safety Council (AGSC), as highlighted in their official announcement.
This achievement is not just a title—it’s a promise to our customers. From understanding vehicle safety features to mastering the most advanced technologies, this certification ensures that Zuzu has been fully trained and tested on a wide range of skills to provide excellent customer service in the auto glass industry.
Our Service Locations
What This Means for You
- Expertise You Can Trust: With Zuzu’s CSR certification, we ensure every team member understands crucial safety standards and can guide you confidently through your auto glass service, providing peace of mind.
- Smooth Experience: From start to finish, our team works together to provide clear communication and a smooth, hassle-free glass repair or replacement process.
- Safety-First Mindset: The AGSC designed the CSR program to include an overview of the Auto Glass Replacement Safety Standard™ (AGRSS) and the basics of ADAS (Advanced Driver Assistance Systems). When you choose Auto Glass Experts, you get a team that fully understands that your vehicle’s glass is essential to your safety, supporting both your protection and your vehicle’s advanced features.
- Customer Satisfaction Focus: This certification reflects our belief that outstanding customer service is not optional—it’s at the core of what we do.
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How We Deliver Service
- From the moment you reach out, we guide you through every step—inspecting your vehicle’s auto glass, determining whether repair or replacement is needed, and explaining ADAS considerations and timing.
- We schedule your service with your convenience in mind, whether at one of our locations or through our mobile service. Our team keeps you informed every step of the way—from arrival to completion—so you know exactly when your vehicle will be back on the road.
- Our team is here to answer any questions you have about your auto glass. Whether it’s glass options, ADAS calibration, insurance coverage, warranties, or more, we are committed to providing a smooth, stress-free experience.
Why Choose Auto Glass Experts?
At Auto Glass Experts, we understand that your vehicle’s glass is a crucial part of your safety system. With CSR certification and our experienced team, we ensure:
- Clear communication about your options, timeline, and ADAS considerations
- A smooth process from inspection to glass installation
- Work that meets the highest safety and quality standards
- A commitment to your complete satisfaction
If you have questions or would like to request a free quote for your service, contact our team today!
Lifetime Warranty on Workmanship
FREE rock chip repair on any new windshield we install for as long as you own your vehicle.
