7 Questions to Ask When Getting a Quote For Your Auto Glass

August 7, 2023

Helpful Tips for What to Ask Auto Glass Companies When Asking for a Free Quote

Searching for an auto glass company to handle your vehicle’s auto glass repair or replacement needs can be overwhelming. When you need auto glass services, you want to hire a reliable and professional company. Most people search for the lowest quote, but if it isn't paired with quality work, it may end up costing you more in the end. In this blog post, we will share the seven most important questions to ask an auto glass company to ensure you pick the right company for your auto glass needs.

1. ARE YOUR TECHNICIANS TRAINED AND CERTIFIED?

The quality of your vehicle’s glass repair or replacement depends largely on the expertise and experience of the technicians who do the work. You should ask the auto glass company about the credentials of their technicians. Do they have certifications from reputable organizations, such as the Auto Glass Safety Council (AGSC)? An experienced and professional technician will provide you with satisfactory service.

2. WHAT QUALITY OF AUTO GLASS IS USED?

Using high-quality materials is essential for maintaining the strength and safety of your vehicle when you need glass repair or replacement. You should ask the auto glass company what type of windshield or auto glass are they going to use. There are many types of high quality auto glass that a reputable auto glass repair shop will use that will ensure the best fit and dependability. To name a few of the common high quality auto glass types are:

Original Equipment Parts - OE (original equipment, this is the glass that came installed on your vehicle from the factory.)
Original Equipment Manufacturer - OEM (same brand as OE, but without the vehicle manufacturer logo on the glass)
Original Equipment Equivalent - OEE (does not make the original glass when vehicle is built but uses equivalent quality)

If your local auto glass shop is using Original Equipment Parts (OE), Original Equipment Manufacturer (OEM), or Original Equipment Equivalent (OEE) quality auto glass then you know you are getting a quality auto glass installed. These better quality auto glass parts will ensure a better fit and dependability for the life of the glass. By using these high quality auto glass types, your local auto glass shop can include up to a lifetime warranty. To learn more about lifetime warranty information click here .

3. HOW SOON CAN I DRIVE AFTER HAVING AUTO GLASS INSTALLED?

You can drive as soon as right away with door glass replacement or rock chip repair. For windshields, if your auto glass shop is using a high quality glue for your windshield replacement, then 30 minutes is all you have to wait to safely drive away. It is best to ask your auto glass shop for when it is safe to drive after getting a windshield replaced since weather, moisture and other factors may alter the wait time.

4. WHAT TYPE OF WARRANTY FOR WORKMANSHIP & AUTO GLASS IS OFFERED?

Reputable auto glass companies stand behind their work and offer warranties to provide peace of mind to their customers. You should ask how long the warranty for both workmanship & auto glass is for and also what exactly the warranty covers. The workmanship warranty should be at least 1 year, while the auto glass warranty can vary from 1-5 years or even a lifetime. You should also ask what terms and conditions may affect the warranty.

5. HOW DO YOU HANDLE INSURANCE CLAIMS?

When you need auto glass repair or replacement, you may need to file an insurance claim to cover the cost. You should always ask the auto glass company if they are willing to help you with the claims process. Some companies may ask you to handle the claim yourself, meaning you have to submit the required documents. Other auto glass companies have direct billing agreements with insurance providers, which makes the process much easier to deal with.

6. DO YOU RECYCLE MY AUTO GLASS?

Some auto glass companies do recycle their auto glass, while others do not. You should ask the company if they have a recycling program for their old auto glass. You can also ask what other materials they recycle, companies will understand your interest and give you the information you are seeking about recycling.

7. WILL WINDSHIELD CALIBRATION BE NECESSARY AFTER WINDSHIELD INSTALLATION?

ADAS stands for Advanced Driver Assistance Systems , which are features to assist drivers with tasks such as parking, braking, maintaining lanes, detecting blind spots, etc. These features rely on cameras, sensors, and other devices that are attached to the windshield of the vehicle. The camera is removed and replaced during a windshield replacement service. Therefore it is recalibrated to ensure exact placement and accuracy. If you have any ADAS features, you should ask the auto glass shop if this is something they perform.

HAVE MORE QUESTIONS ABOUT GETTING YOUR AUTO GLASS QUOTE?

Hopefully, this blog has answered some of your questions about auto glass repair and replacement. Auto Glass Experts (AGE), is dedicated to providing you with the best service and highest quality materials for your vehicle’s glass needs, we only use Premium OEM glass or better quality for all replacement auto glass. If you need a windshield replacement, ADAS calibration, or any other auto glass service, we got you covered. All of our office staff & field technicians have certifications from Auto Glass Safety Council, DOW Automotive adhesive certified, SIKA certified, ADAS certified, and members of the Auto Glass University, and are Ford certified.
Auto Glass Experts also makes it easy for you to file an insurance claim and pay for our services with our easy insurance claims process by filling out our insurance online claims form . YES! We recycle your auto glass, from windshields to sunroofs and everything in between. We also stand behind our work with a lifetime warranty for any replacement glass! We look forward to serving you, contact us today and schedule your appointment and get a free estimate .

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